Oakridge Gardens Rehabilitation & Memory Center is proud to have received the Customer Experience Award™ from Activated Insights. The categories in which Oakridge Gardens received best-in-class customer satisfaction standards were:
- Nursing Care
- Cleanliness
- Individual Needs
Activated Insights conducted interviews with customers of Oakridge Gardens Short-Term Rehab care facility to determine its rankings at a national level among other short-term rehabilitation centers across the U.S.
“We are incredibly honored to be among the top short-term rehabilitation care providers in the nation,” explained Morgan Rutta, NHA administrator at Oakridge Gardens. “Our team prides itself on providing exceptional, tailored care to each individual that comes through our doors. Our patient-centric approach ensures that everyone regains their independence as soon as possible, whether returning from surgery, illness or an accident.”
Customers consistently stated they would recommend care at Oakridge Gardens, giving the center a 93% favorability rating over 12 months. The Customer Experience Award is calculated using a variety of metrics, including employee feedback, client satisfaction and overall quality of care. Recipients of this recognition are viewed in the top-tier of care providers, demonstrating a commitment to high standards of care and continuous improvement.
“Earning the Customer Experience Award shows that Oakridge Gardens Rehab — Short-Term consistently ranks among the top 15% of care providers nationally,” explained Bud Meadows, CEO of Activated Insights. “This reflects their strong dedication to continuous improvement and exceptional care, securing their position among the top care providers nationwide.”
The Customer Experience Award process includes in-depth feedback from residents, patients and their families through monthly telephone interviews involving open-ended questions and ratings in multiple categories.
